Shipping & Delivery
We offer delivery across the United Kingdom, with shipping options and estimated delivery times shown at checkout. We aim to make every order simple, clear and reliable from purchase to delivery.
Delivery times
Estimated delivery times are shown on the product page and/or at checkout. Delivery times can vary by product, supplier, destination and carrier. If your order contains items from different suppliers, they may arrive separately.
Shipping costs
Where applicable, delivery charges are displayed clearly before you complete your purchase. If an item qualifies for Free UK Delivery, this will be clearly stated on the product page or at checkout.
Tracking
Where tracking is available, we will provide tracking information by email once your order has been dispatched. Tracking updates may take some time to appear after the parcel has been collected by the carrier.
Delivery delays
Occasional delays can occur due to carrier disruption, weather, peak periods, customs processes or circumstances outside our reasonable control. If your order is significantly delayed, please contact us and we will help you check its status.
Incorrect or damaged delivery
Please contact us as soon as reasonably possible if your order arrives damaged, incomplete or with an incorrect item. Where appropriate, we may ask for photographs of the packaging and item to help us resolve the issue.
International/customs note
Zivara Home Deco is operated from outside the United Kingdom. Where products are fulfilled from overseas, delivery routes and any applicable import arrangements may vary by product and destination. Any charges that the customer must pay will be disclosed where applicable before purchase. We will not describe an item as 'UK delivery' if it is subject to undisclosed additional charges.